Returns & Refunds Policy

Enuka Paulo Art
Last updated: 3 November 2026

Thank you for supporting my art practice. Each artwork is created with care, and I want you to feel confident and happy with your purchase.

Please read the following information before placing an order.

Original Artworks & Fine-Art Prints

All original artworks are individually created, and fine-art prints are carefully produced to maintain the quality and character of the original artwork.

As each piece is thoughtfully prepared, I do not generally offer returns or refunds for change of mind, including a change in personal preference after purchase.

Please review artwork descriptions, dimensions and photographs carefully before purchasing. Colours may vary slightly depending on your screen settings.

Damaged, Faulty or Incorrect Orders

Every effort is made to ensure your artwork is securely packaged and arrives safely.

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible with:

Your name and order number.
A brief description of the issue.
Clear photographs of the artwork and packaging, where possible.

I will review the issue and work with you to arrange an appropriate solution in accordance with Australian Consumer Law.

Returns & Refunds

Where an artwork does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the circumstances.

For a major failure, you may be entitled to choose a refund or replacement in accordance with your legal rights.

For minor issues, I may offer a repair or another appropriate remedy within a reasonable time.

If a return is required, I will provide instructions before the artwork is sent back.

Return Shipping

Return shipping arrangements will depend on the reason for the return.

Where a return is required because an artwork fails to meet Australian Consumer Law guarantees, reasonable return costs will be handled in accordance with those legal obligations.

For any other return agreed upon at my discretion, shipping arrangements will be discussed before the item is returned.

Refund Processing

Approved refunds will generally be issued to the original payment method.

Once a refund has been processed, the time it takes to appear in your account will depend on your payment provider or financial institution.

Contact

If you have any questions about your purchase or need assistance with an order, please get in touch.

Enuka Paulo Art
Wollongong, NSW, Australia
Website: www.enukapaulo.com.au
Email: [Insert your business email address]

Thank you for supporting independent art and creativity.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.